Shipping policy

Effective Date: 26.03.2026

This Shipping Policy (“Policy”) governs the shipping and delivery of all orders placed through https://loromia.com/ (the “Site”), operated by Daily Muse Co., owner of the Loromia brand (“Company,” “we,” “us,” or “our”).

By placing an order on the Site, you acknowledge and agree to the terms outlined herein.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Processing times may be extended during periods of high demand, promotional events, or unforeseen operational delays.

The Company reserves the right to delay processing if additional verification is required.

2. Shipping Timeframes

Estimated delivery times are as follows:

  • United States: 3–7 business days

  • International (Worldwide): 7–12 business days

All delivery timeframes are estimates only and are not guaranteed.

3. Shipping Fees

Shipping fees, if applicable, will be calculated and displayed at checkout.

The Company reserves the right to modify shipping rates at any time without prior notice.

4. Order Tracking

Once an order has been shipped, customers will receive a confirmation email containing tracking information.

Tracking updates are dependent on the carrier and may take several days to reflect in the system.

5. Customs, Duties, and Taxes

For international orders, customers are solely responsible for any applicable:

  • Customs duties

  • Import taxes

  • Fees imposed by local authorities

The Company has no control over these charges and is not responsible for delays caused by customs clearance procedures.

6. Delays and Delivery Issues

While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including but not limited to:

  • Carrier delays

  • Weather conditions

  • Customs processing

  • Incorrect or incomplete shipping information

The Company shall not be held liable for such delays.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If incorrect or incomplete information is provided:

  • The Company shall not be liable for lost or misdelivered packages

  • Additional shipping fees may apply for reshipment

8. Lost or Stolen Packages

The Company is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

Customers are advised to contact the shipping carrier directly to resolve such issues.

9. Split Shipments

In certain cases, orders may be shipped in multiple packages depending on product availability and warehouse logistics.

Customers will be notified accordingly and provided with separate tracking details where applicable.

10. Contact Information

For any shipping-related inquiries, please contact:

Daily Muse Co.
520 North Central Avenue, Apt 602
Glendale, CA 91203
United States

Email: support@loromia.com